Privacy Policy

Last updated: 11 October 2026

This notice explains how Lacey Interiors Ltd handles personal information when you visit laceyinteriors.co.uk, contact us or enquire about an interiors project.

Who to contact

Lacey Interiors Ltd is responsible for the personal information covered by this notice. For privacy questions or requests, email laceyinteriorsltd@gmail.com or call 07753 637093.

Information you provide

Our enquiry form collects your name, telephone number, email address, service interest and message. You can also upload a project photograph. If you contact us by email, telephone, WhatsApp or social media, we receive the information you choose to share. Please avoid sending sensitive information or photographs of other people unless needed for your enquiry.

How we use your information

We use enquiry details to respond, discuss your requirements, prepare a quote and arrange work you request. Where these activities are steps towards a contract or necessary to fulfil one, our basis is contractual necessity. We also have a legitimate interest in managing correspondence and keeping our website and business secure. Information may be retained where needed to meet legal obligations, such as accounting requirements.

Cookies and Meta Pixel

We use Meta Pixel for advertising measurement and to understand interactions with our advertising. Where enabled, it can send website activity and technical information, such as visited pages, browser details and device identifiers, to Meta. This may help measure advertising results and build advertising audiences. Advertising tracking should operate only after you have agreed to it through the website’s cookie controls. You can withdraw consent using those controls and manage stored cookies through your browser.

Meta handles information under its own Privacy Policy. Rejecting advertising cookies should not prevent you from browsing the site or making an enquiry.

Website services and external links

The website is hosted through Namecheap. Contact-form enquiries and optional photographs are sent to our email inbox, hosted by Google. Hosting and email providers process information to deliver these services. The site also requests fonts and display resources from Google Fonts and a Tailwind content delivery service; those requests include technical connection information such as your IP address.

WhatsApp and social media links take you to separate services. If you choose to contact us there, the provider’s privacy terms also apply. We may share relevant information with people helping to deliver your requested project or with advisers where necessary, and where disclosure is required by law.

International processing

Our hosting, email and advertising providers may process information outside the UK. The protections and transfer arrangements depend on the provider and service. Contact us if you need details about the providers handling your enquiry; information about Meta’s processing is available through its privacy policy linked above.

How long information is kept

Enquiry information is kept for the time needed to respond and manage any resulting project. When deciding whether information is still needed, we consider whether an enquiry remains active, any ongoing customer relationship, accounting obligations and the need to resolve a complaint or legal claim. Contact us to ask about the retention of your particular information.

Your choices and rights

Depending on the circumstances, you can ask to access, correct or erase your information, restrict its use, object to processing based on legitimate interests, or receive certain information in a portable format. Where processing relies on consent, you can withdraw it. Withdrawal does not affect processing already carried out lawfully. You can object to direct marketing at any time.

Contact us using the details above. We may need information to verify your identity before responding. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this notice

We will update this page when our website services or information practices change. The date above shows when this notice was last revised.